After a team member or client has filed a support request, a team member can add information to the request, change the request's status, and close the request out. The "Support" Section is under "Details" on the Project's main page. The Support Section lists the type and number of requests in the queue: new, open, and complete. To manage a request of any of the three types, click on the "Manage..." link and a list of incidents for that type will appear.
To view or edit an incident, click on the title of that incident. From here you can:
Change the status of the incident by clicking the Edit button (New, Open,Complete)
Click the "Add a Support Response" link to enter a resolution, questions, or comments
Delete the support incident by clicking the Remove button
Close the incident by changing its status to "Complete"
Click the “Save” button when finished editing an incident.